Reference

Your Rights and Our Commitments at 0lx

At 0lx, we keep our legal terms straightforward so you always know where you stand — from how your account data is handled to what governs your access…

Clear Account TermsPrivacy PolicyData Retention RulesCookie NoticeJurisdiction-Dependent Access
0lx Your Rights and Our Commitments at 0lx
LEGAL CONTACT PATHS

Reach Us on Policy or Account Matters

If you have a question about our terms, a request to access or delete your data, or a concern about how your account has been handled, our support team is reachable through the channels below. We respond to legal and data-related queries within 72 hours on business days, and we keep a record of every request so nothing falls through the gaps.

Team online

Email Support

Send your legal query, data-access request or account concern to our compliance inbox. We acknowledge every email within one business day and resolve most queries within 72 hours.

Live Chat

Our chat agents can raise a formal policy ticket on your behalf during operating hours. For data-deletion or account-closure requests, the agent will escalate to the compliance team directly.

Postal Address

For formal legal correspondence — such as a notice of dispute or a written data-access request — our registered postal address is listed in the full terms document linked at the footer of this page.

HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Account Retention

We hold your data only as long as it is needed for the purpose it was collected — account authentication, transaction history and legal compliance.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand how pages perform. You can adjust cookie preferences from the settings panel; switching off analytics cookies does not affect your ability to log in or transact.

Account Security

Passwords are stored as salted hashes — we never hold plain-text credentials. Two-step login is available and we recommend enabling it from your account security settings. Suspicious login attempts trigger an automatic lock and an alert to your registered email.

Data Retention

Transaction records are kept for seven years to meet financial-compliance requirements. Profile data beyond what is needed for active account maintenance is deleted within 90 days of an account closure request being confirmed.

Who to Contact

Our Data Protection contact is reachable via the compliance email listed in the support section above. Include your registered email address and a description of your request so we can verify your identity and action it promptly.

Requesting Changes

You can request a copy of all data we hold on you, ask us to correct inaccurate records, or request erasure where no legal-retention obligation applies. We process all such requests within 30 days of identity verification.

Third-Party Sharing

We share data with payment processors — including UPI networks, Paytm and PhonePe — only to the extent needed to complete your transaction. We do not sell personal data to marketing third parties under any circumstances.

Common Legal and Privacy Questions

The questions below cover the areas we hear about most — your rights under our privacy policy, how to close an account, what data we store and how long we keep it. If your question is not here, the compliance email in the support section above is the right place to send it. Players in Hyderabad and across India can reach the compliance team through any of the contact paths listed on this page.

Access depends on whether local law in your specific state or territory permits it. You are responsible for confirming that using the platform is lawful where you are located before creating or continuing to use an account.

We collect your name, email address, date of birth and contact number for identity verification. Payment details passed through UPI, Paytm or PhonePe are handled by the respective payment processor and are not stored on our servers in readable form.

Transaction records are retained for seven years in line with standard financial-compliance requirements. Once that period expires, records are either deleted or anonymised so they can no longer be linked to your identity.

Send a data-access request to our compliance email with your registered email address as subject. We verify your identity first, then deliver a structured copy of your data within 30 days of confirmation.

Yes. Submit a closure and erasure request through live chat or compliance email. We will delete profile data within 90 days of confirming your identity, keeping only the records we are legally required to retain for the seven-year period.

Data is shared only with payment processors — UPI networks, Paytm, PhonePe — to complete transactions, and with identity-verification providers where account checks are required. We do not sell your data to advertisers or marketing partners.

We publish an updated version of this page and notify you by email at least 14 days before material changes take effect. Continuing to use the platform after the effective date constitutes acceptance of the revised terms.