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How 0lx Handles Your Personal Data

At 0lx, the way we collect, store and use your personal data is governed by this Privacy Policy — a document that spells out your rights and our…

Data you controlSecure account storageUPI & Paytm privacyRight to access or deleteIndia-based support contact

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What We Collect and Why We Collect It

0lx Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect the details you provide directly: your name, email address, mobile number and any payment identifiers linked to UPI, Paytm or PhonePe. We also collect device and session data automatically — IP address, browser type, pages visited and

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time on site — so we can keep the lobby running correctly and detect unusual account activity. We do not sell your personal data to third parties. Data shared with payment processors like UPI or PhonePe is shared solely to complete the transaction you initiated. Where
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local law requires us to retain account or transaction records, we hold them for that period and no longer. You have the right to ask us what data we hold about you, request corrections, or ask us to delete your account data, subject to any legal
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retention requirements that apply in your jurisdiction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a concern about how your information is being handled, our privacy support team is here. You can reach us through any of the channels below — we aim to acknowledge your request within two business days and resolve it within the timeframe required by applicable law.

Team online

Email Privacy Request

Send a detailed request to our privacy inbox and include your registered email address. We will confirm receipt and begin processing your data access, correction or deletion request within two business days.

Live Chat Support

Open the chat widget from any page on 0lx.club and ask for the privacy team. Live chat is available daily; an agent will log your request and escalate it to our data team the same day.

Written Correspondence

For formal data subject requests, you may submit a written request through our contact form, clearly marking it as a Privacy Policy enquiry. We keep a record of every request and our response for accountability.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data handling practices are designed around your account security and your right to control what we know about you.

Encrypted Data Storage

All personal data stored on 0lx servers is encrypted at rest using industry-standard AES-256 encryption. Payment identifiers tied to UPI or Paytm are never stored in plain text and are referenced only by tokenised keys during session activity.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time; disabling analytical cookies will not affect your ability to log in or transact.

Account Security Measures

Login attempts are rate-limited and flagged if they originate from an unrecognised device or location. If we detect unusual access to your account, we send an alert to your registered mobile number or email before any sensitive action is permitted.

Data Retention Schedule

We retain active account data for as long as your account remains open. Once you request closure, personal data not subject to legal retention obligations is deleted within 30 days. Transaction records may be held longer if required by applicable financial regulations.

Third-Party Data Sharing

We share data only with processors who need it to deliver a specific service — payment gateways such as PhonePe or Paytm for transactions, and analytics tools operating under data processing agreements. We do not share data with advertisers or data brokers.

Your Rights and How to Exercise Them

You have the right to access a copy of your data, correct inaccuracies, request deletion, or object to certain processing. Submit your request via email or live chat, and our privacy team will respond within the timeframe required by the law that applies to your location.

Your Privacy Questions, Answered

We have put together answers to the questions we hear most often about how 0lx collects, stores and uses your personal data. If something is not covered here, reach out to our privacy team directly through the contact channels above.

We collect your name, email address, mobile number and any payment identifiers you provide — for example, your UPI ID or Paytm-linked number. We also collect device data and session logs automatically to keep the platform secure and functioning correctly.

Payment identifiers linked to UPI or PhonePe are tokenised and never stored in readable form on our servers. The token is passed to the payment gateway to complete the transaction and is not accessible to our general platform systems after that.

Yes. Submit a data access request through our email or live chat channels and include your registered email address. We will compile and send you a summary of the personal data we hold within the timeframe required by applicable law in your jurisdiction.

Contact our privacy team via email or live chat and request account closure along with data deletion. Data not subject to legal retention obligations will be deleted within 30 days of confirmation. We will write to you when the deletion is complete.

We do not share your data with advertisers or data brokers. We share data only with service providers who need it to complete a specific task — such as Paytm or PhonePe for processing a payment — and those providers operate under strict data processing agreements.

We use session cookies to authenticate your login and analytical cookies to understand page usage. You can disable analytical cookies through your browser settings at any time without affecting your ability to log in, deposit via UPI or access the lobby.

Reach our privacy team directly by email or live chat, clearly describing the concern. We will acknowledge within two business days. If you remain unsatisfied, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.

How 0lx Handles Your Personal Data

How to Contact Us About Your Data

Email Privacy Request

Live Chat Support

Written Correspondence

How We Protect and Manage Your Information

Encrypted Data Storage

Cookie Policy

Account Security Measures

Data Retention Schedule

Third-Party Data Sharing

Your Rights and How to Exercise Them

Your Privacy Questions, Answered

01 What personal data does 0lx collect when I open an account?

02 Does 0lx store my UPI or PhonePe payment details?

03 Can I request a copy of the data 0lx holds about me?

04 How do I ask 0lx to delete my personal data?

05 Does 0lx share my data with third parties or advertisers?

06 How does 0lx use cookies, and can I turn them off?

07 Who do I contact if I believe my privacy rights have been violated?

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